Shipping policy

Here is the updated policy for Trendora, now reflecting Cash on Delivery (COD), Free Shipping, and your specific timelines.

Trendora | Shipping & Return Policy

At Trendora, we believe in seamless logistics and total transparency. Below are our standardized terms for shipping and returns.

1. Shipping & Delivery

 * Zero Shipping Charges: We are proud to offer Free Shipping on all tender-based orders. There are no hidden freight costs or delivery fees.

 * Delivery Timeline: Our standard commitment is a delivery window of 7 to 8 business days from the date of order confirmation.

 * Order Processing: Shipments are dispatched within 24–48 hours, utilizing our premium carrier network to ensure your goods arrive safely and on time.

2. Payment Method: Cash on Delivery (COD)

 * COD Available: For your convenience and security, we provide Cash on Delivery (COD) as a primary payment option.

 * Payment at Doorstep: You can complete your transaction directly at the time of delivery once the shipment reaches your specified location.

3. 14-Day Return & Claims Policy

We stand by the quality of our logistics and the accuracy of our shipments.

 * Return Window: Clients have a full 14 days from the date of delivery to initiate a return or file a formal claim.

 * Eligibility: Returns are accepted for damaged goods, incorrect items, or shipments that do not match the tender specifications.

 * Condition: Items must be in their original packaging with all accompanying documentation (Bill of Lading/Invoice) intact.

4. How to Initiate a Return

To start a claim within your 14-day window, please contact our support team at [trendora361@gmail.com] with your order details and photographic evidence of the issue.